77gb Privacy Policy — How We Protect and Handle Your Personal Data

1 Who We Are

77gb is an online betting and casino platform operating under the domain 77gb.io. We provide sports betting — including cricket, baseball, kabaddi and football — as well as live casino, slots, and card games including Teen Patti and Andar Bahar, primarily for players based in Bangladesh.

For the purposes of this Privacy Policy, "77gb", "we", "us", and "our" refer to the operators of the 77gb.io platform. "You" and "your" refer to any individual who accesses the platform, registers an account, or interacts with our services in any way.

Our designated contact for all data-related enquiries, corrections, and deletion requests is reachable at [email protected]. We aim to respond to all privacy-related correspondence within 30 calendar days of receipt.

2 Data We Collect

77gb collects personal data across several categories depending on how you interact with the platform. The table below provides a structured overview of the categories of data we collect and the specific data points within each:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records unless you voluntarily disclose such information in a support communication — in which case it is used solely to address your query and is not retained beyond that purpose.

3 How We Collect Your Data

77gb collects personal data through the following channels and mechanisms:

• Direct Registration: When you create a 77gb account, you actively provide identity and contact data including your name, date of birth, mobile number, and address.
• Payment Transactions: When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, financial data is captured to process the transaction and maintain accurate account records.
• KYC Verification: When 77gb requests identity verification, you submit documentary evidence directly via the platform's secure upload portal or via email to our support team.
• Live Chat and Support: Any information you share during live chat sessions, email correspondence, or support ticket submissions is recorded and linked to your account for continuity of service.
• Automated Technologies: Technical and usage data is collected automatically when you visit or use the 77gb platform, via cookies, session trackers, server logs, and analytics tools. See Section 7 for full details on cookies.
• Third-Party Sources: In certain cases, 77gb may receive data about you from third-party sources such as payment processors confirming transaction status, or fraud-prevention services flagging unusual account activity patterns.

4 How We Use Your Data

77gb uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your 77gb account, verify your identity, maintain your Taka Wallet, and administer all aspects of your account lifecycle including deposits, withdrawals, and account closure.
• Service Delivery: To provide access to sports betting markets — including BPL, T20 World Cup, IPL, and Bangladesh Tigers cricket — live casino tables, slots, and card games, and to settle bets and credit winnings accurately.
• Payment Processing: To initiate, authorise, and reconcile deposit and withdrawal transactions through your selected payment method and to detect and prevent payment fraud.
• Identity Verification and KYC: To verify that you are who you claim to be, that you meet the 21+ age requirement, and that your account is not being used fraudulently or for money laundering purposes.
• Responsible Gaming Monitoring: To monitor your gaming activity against your self-set deposit limits, session time limits, and reality check preferences; and to identify patterns that may indicate problem gambling behaviour requiring intervention.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering, counter-terrorism financing, and financial record-keeping obligations under Bangladeshi law.
• Customer Support: To respond to your queries, complaints, and disputes efficiently, and to maintain a record of prior communications to improve the continuity of support.
• Security and Fraud Prevention: To protect the integrity of the 77gb platform by detecting and investigating suspicious activity, multiple-account registrations, and attempted exploitation of game mechanics or bonuses.
• Marketing and Promotions: Where you have provided consent, to send you information about 77gb bonuses, reload offers, seasonal promotions tied to Eid, Pohela Boishakh, Victory Day, and cricket events via SMS, email, or in-platform notification.
• Platform Improvement: To analyse aggregated usage data and identify opportunities to improve the 77gb platform's performance, navigation, and game offering for Bangladeshi players.

77gb does not use automated decision-making or profiling that produces legal or similarly significant effects on players without human oversight. Where automated tools flag an account for review, a member of the 77gb compliance team manually assesses the situation before any account action is taken.

5 Legal Basis for Processing

77gb processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, financial, and gaming activity data is necessary to perform the contract between you and 77gb — namely, to operate your account and deliver betting and gaming services.
• Legal Obligation: Processing for KYC verification, anti-money laundering checks, and financial record retention is required by applicable Bangladeshi law and cannot be opted out of.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of 77gb's legitimate interest in operating a safe, fair, and reliable platform — provided this interest is not overridden by your rights.
• Consent: Processing for direct marketing communications (SMS, email, in-platform notifications about bonuses and promotions) is carried out only where you have given explicit, freely withdrawable consent. You may withdraw marketing consent at any time without affecting your ability to use 77gb services.

6 Data Sharing and Third Parties

77gb does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We share personal data only with the following categories of trusted third parties, and only to the extent strictly necessary for them to perform their contracted services:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are subject to regulatory oversight.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data — such as player ID, game session token, and wager amounts — to operate their games within the 77gb platform. These providers are contractually prohibited from using this data for any purpose beyond game operation.
• Identity Verification Partners: Third-party KYC service providers may process identity documents and biographic data on 77gb's behalf to complete verification checks. These providers are contractually bound to data processing agreements with 77gb.
• Fraud Prevention and Security Services: Specialist fraud detection providers may receive technical and behavioural data — including IP addresses and device fingerprints — to identify and prevent fraudulent account activity.
• Legal and Regulatory Authorities: Where required by applicable Bangladeshi law, court order, or a legitimate request from a competent regulatory body, 77gb will disclose personal data. We will notify you of such a disclosure where legally permissible.
• Analytics and Platform Performance Providers: Aggregated, anonymised usage data may be shared with analytics service providers to help 77gb understand platform performance. No personally identifiable information is included in these data transfers.

7 Cookies and Tracking Technologies

77gb uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and gather analytics data. Cookies are small text files placed on your device when you visit the 77gb website.

The following categories of cookies are used on the 77gb platform:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your 77gb account during a session, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language setting (English), preferred game category, and responsible gaming tool configurations. These improve your experience but are not essential.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the 77gb platform — which pages are visited most, how long sessions last, and which game categories attract the most engagement. This data is used exclusively to improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity by analysing device and behavioural signals across sessions. These do not contain personally identifiable information on their own but contribute to fraud detection models.

You may control cookie preferences through your browser settings. Disabling analytics or functional cookies will not prevent you from accessing 77gb services, but it may affect the personalisation of your experience. Strictly necessary and security cookies cannot be disabled as they are integral to platform operation and security.

8 Data Retention

77gb retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9 Data Security

77gb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and the 77gb platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Personal and financial data stored in 77gb's databases is encrypted at rest. Database access is restricted to authorised personnel only, governed by role-based access control policies.
• Two-Factor Authentication (2FA): 77gb supports OTP-based two-factor authentication for account logins, adding a second layer of protection beyond your password.
• Regular Security Audits: The 77gb platform undergoes scheduled internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Staff Data Training: All 77gb staff who handle personal data are trained on data protection obligations and the proper handling of sensitive account information.
• Incident Response: In the event of a confirmed data security incident that may affect your personal data, 77gb will notify affected account holders as promptly as practicable and implement immediate containment measures.

While 77gb takes every reasonable measure to protect your data, no internet-based system is 100% immune to security risks. You are responsible for maintaining the confidentiality of your own 77gb Login credentials and for logging out of your account on shared devices.

10 Your Rights

As a 77gb account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data that 77gb holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations — for example, financial transaction records must be kept for at least 5 years under applicable law and cannot be deleted on request during that period.
• Right to Restriction: You may request that we temporarily suspend our processing of your data in certain circumstances — for example, while a correction request is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease sending promotional communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent — primarily marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawing marketing consent does not affect your ability to use 77gb services.

11 Children and Minors

77gb strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. Our services are intended for adults aged 21 and above only.

If 77gb discovers that personal data has been collected from an individual who is under 21, that account will be immediately suspended, all associated data will be securely deleted, and any deposited funds will be returned to the originating payment method to the extent practicable. If you believe a minor has registered an account on the 77gb platform, please notify us immediately at [email protected].

77gb supports the use of parental control tools that can restrict access to gambling websites. If you share a device with minors, we strongly encourage you to implement appropriate parental controls and to ensure your 77gb Login credentials are not accessible to anyone under 21.

12 Marketing Communications

77gb may send you promotional communications about bonuses, offers, and platform updates — including seasonal campaigns tied to Eid, Pohela Boishakh, Independence Day (March 26), Victory Day (December 16), BPL cricket tournaments, and T20 World Cup events — via SMS, email, and in-platform notifications, but only where you have provided explicit consent to receive such communications.

You may update your marketing preferences or withdraw your consent at any time through the following channels:

• Visiting the "Notifications" or "Marketing Preferences" section within your 77gb account settings.
• Clicking the unsubscribe link included in any marketing email sent by 77gb.
• Contacting our customer support team via live chat or email at [email protected] and requesting removal from marketing communications.

Withdrawal of marketing consent takes effect within 5 business days. You will continue to receive essential transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — regardless of your marketing preferences, as these are necessary for the operation of your account.

13 Changes to This Policy

77gb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered account holders via in-platform notification or to the email address on file at least 7 days before the changes take effect, unless an immediate update is required for legal or security reasons.

The "Last updated" date at the top of this Privacy Policy will always reflect the most recent revision. We encourage you to review this page periodically. Your continued use of the 77gb platform following the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy.

Historical versions of the Privacy Policy are available upon request by contacting [email protected].

14 Contact and Data Requests

For all data privacy enquiries, rights requests, complaints, or questions about this Privacy Policy, please contact the 77gb data team using the details below:

• Email: [email protected] — use subject line "Privacy / Data Request" for fastest routing
• Live Chat: Available 24 hours a day, 7 days a week via the 77gb platform
• Response Time: We aim to acknowledge all data-related requests within 5 business days and to provide a full response within 30 calendar days
• Formal Complaints: If you are unsatisfied with our response to a data privacy concern, you may escalate your complaint in writing to [email protected] with the subject line "Formal Privacy Complaint"